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Led ongoing broker portal SaaS product design from conception to launch with user-centric design systems increasing product engagement by 307% from its system predecessor
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Collaborated with developers, company executives, engineers, and broker partners to ensure design solutions were feasible, met business requirements, and visual designs were implemented correctly
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Communicated and produced project concepts through user flows, wireframes, and high-fidelity prototypes; articulated user research findings, user problems, and design rationale; facilitated final hand-off to cross-functional teams using Sketch, Figma, and Zeplin
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Engineered user-friendly interactions with HTML and emotion-driven methods, while also designing user-interface (UI) of all digital products influencing workflow, engagement, and retention
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Integrated CMS and CRM technologies into product development and software ecosystem
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Elevated product experience through user empathy design and develops website into functional and responsive digital products for web and mobile
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Strategized and implemented new B2B marketing campaign methods increasing email open rate by 90% and click rate by 190%
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Single-handedly developed brand guidelines including visual identity, typography, iconography, brand tone, and image styling to ensure and increase brand recognition
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Conducted interviews for junior and senior visual designers to determine software proficiency, team compatibility, and discuss soft skill credibility